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Kent Catholic Schools' Partnership

'Academies in Christ' Part of the Archdiocese of Southwark

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Complaints Policy & Process Training

Led by ‘The Education People’, this course aims to enable Directors and Governors to understand their role and responsibilities when serving on a complaints panel. The training will follow the Trust’s Complaints Policy to ensure a robust, transparent and fair process is delivered. Maximum of 30 delegates for the evening session.


The Course will cover:

  • The role of the complaints policy
  • The complaints process and the governor’s responsibilities at all levels
  • The considerations required of the Equality Act
  • The role of the Governor on the panel including considerations needed to ensure professionalism; impartiality and objectiveness
  • Outcomes and next steps


Course date & venue:

Monday, 9th December 2019, KCSP, Barham Court, Teston, ME18 5BZ


Course times: 6pm – 8pm

Contact us - Please call 01622 232 662 or email office@kcsp.org.uk

Kent Catholic Schools' Partnership

Barham Court, Teston, Maidstone, Kent, ME18 5BZ